Why you’re struggling with customer retention.
Studies shows that “Bond generates growth for clients by creating enduring relationships between people and brands based on intelligent connections and engaging experiences.” This means first engaging with your customers is associated with customer retention success.
Emotionally connected customers are more likely to interact with your brand and products.
Gallup’s research reveals that companies establishing emotional connections with their customers achieve an impressive 85% outperformance in sales growth compared to their competitors.
Then, what are some ways that you could connect with your customers in an emotional level?
- Get to know your customers: It’s important to understand the needs and desires of your customers. This can be done by gathering feedback, researching customer demographics, and analyzing customer behavior. Microsoft’s research shows that incorporating customer feedback enhances loyalty in 77% of customers.
- Connect with your customers: The more you know and understand about your customers, the more you are able to provide relevant offers which will be meaningful to them.
Creating an emotional connection goes beyond high quality products and excellent customer services. It requires time, empathy and not only understanding your customers desires but taking actionable steps.
Not only you will get loyal customers but can also boost customer acquisitions and even potentially can win back lost customers. Reward program is an all-in-one package. Repeat customers refer 50% more people than one-time buyers (Bain & Co).
Our team specializes in helping businesses like yours build lasting customer relationships. We’re here to support you every step of the way on your journey to repeat business success.
Ready to turn your one-time buyers into lifelong advocates? Visit our merchants page to learn more and let’s get started! Your loyal customer base awaits. 💪🛍️