FAQ

No,

Unfortunately freight, shipping and GST are excluded of the points system.

Don’t worry. To unlock more coupons upgrade to a higher tier to increase your limits or wait till your coupons refresh weekly.

I know it sucks but it usually takes around 7-30 days and some merchants can take up to 90 days to track your purchase. Once we successfully track your transaction as an eligible purchase, we will credit your points into your account. You will get notified via push notifications. Before you make purchase, please read the terms & conditions of an eligible transaction.

You can check the points progress inside the Juggle app Settings -> Activity Tracking or clicking on the rabbit icon on the top header. If points are in progress, it should appear as “In Progress”.

Some merchants allow both discounts and points. So please check the terms and conditions prior making an order to make sure your purchase is an eligible transaction.

No, shipping fees are not inclusive.

We may disclose User Provided and Automatically Collected Information but we do not sell your data for our benefits:

• When we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
• To trusted service providers who work on our behalf, provided they do not independently use the information and adhere to the rules in this privacy statement.
• To advertisers, third-party advertising networks, and analytics companies as described in the Automatic Data Collection and Advertising section below to improve and enhance your personalised shopping experience.

Once gift cards are unlocked, they cannot be refunded, changed, redeemed for cash or used to obtain cash.

We regularly update our reward offerings to keep things fresh and exciting. New rewards, promotions, and exclusive deals are added frequently, so be sure to check the app regularly for the latest opportunities.

Yes you can delete your account in settings -> Personal Details -> Close Down Account

If you experience any issues or have additional questions, please reach out to our customer support team via email hello@jugglerewards.app. We are here to assist you and ensure you have a positive experience with Juggle.